HEALTH & PERFORMANCE LAB TERMS & CONDITIONS

1. Appointments

Appointments may be booked online, by telephone or in person.

Appointments are confirmed once payment or deposit has been received where applicable.

A minimum of 24 hours’ notice is required for cancellations or rescheduling.

Late cancellations or missed appointments may be charged at the full session rate.

Memberships:

· Are non-transferable

· Are non-refundable unless legally required

· Must be used within the agreed membership period

· Cannot be shared between clients

Clients must disclose all relevant medical conditions, injuries and medications.

Health & Performance Lab reserves the right to refuse treatment where participation may be unsafe.

Clients under 18 years old:

· Must have parent or guardian consent

· May require a parent/guardian present during sessions

Participation in treatments, exercise and recovery therapies carries inherent risks.

Health & Performance Lab accepts no liability for injuries resulting from:

· Undisclosed medical conditions

· Failure to follow practitioner advice

· Misuse of facilities or equipment

Nothing within these terms excludes liability for death or personal injury caused by negligence.